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Terms and conditions

Terms and conditions

These terms and conditions ("Terms", "Agreement") are an agreement between Website Operator ("Website Operator", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of the website and any of its products or services (collectively, "Website" or "Services").

Accounts and membership

You must be at least 13 years of age to use this Website. By using this Website and by agreeing to this Agreement you warrant and represent that you are at least 13 years of age. If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

User content

We do not own any data, information or material ("Content") that you submit on the Website in the course of using the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may monitor Content on the Website submitted or created using our Services by you. Unless specifically permitted by you, your use of the Website does not grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose. But you grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you. Without limiting any of those representations or warranties, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable.

Entry Title Terms and Conditions of Sale

Entry Titles are issued on behalf of the Organisation responsible for the event and is subject to the following terms and conditions.

The event may be recorded live for use in the forum of sound recording, television videotapes and other means of audio and audio-visual reproductions, now or to be invented.

The purchaser of this ticket consents to participate in the said recordings and grants all necessary consent for Performers Protection Act.

We regret that tickets cannot be exchanged or refunded after purchase – statutory rights not affected.

None of the promoters, performers, sponsors, venue or ticket outlets shall be responsible in any manner whatsoever for any property loss, destruction or theft which shall be entirely at the Holders own risk save where and to the extent that same arises from breach of contract (not due to an events of unforeseen circumstances) by, or the negligent act or omission of such promoter, performers, sponsors, venue or ticket outlets.

The organisers reserve the right to refuse admittance to the ground or any part of the ground or to remove any person or persons from the grounds for reasons of public safety, overcrowding or otherwise as organisers will have no liability for any damage or loss whether consequential or otherwise save that the organisation will refund to the owner of a valid ticket the face value of the ticket.

The ticketholder is responsible for care of ticket after purchase. Sellers/Agents are not responsible for damage or loss of ticket. Admission by full ticket only – no re-admittance unless by prior arrangement.

The ticketholder assumes all risk of injury and all responsibility for property loss, destruction or theft and releases promoter, performer, sponsor, venue, ticket outlets and their employees from any liability thereafter.

The ticket outlet is acting merely as a retailer of this ticket at the request of the promoter and accepts no liability whatsoever for any loss incurred by the purchaser of this ticket if the event does not take place in whole or in part.

Before entering, all patrons will be subject to a search in a manner permissible under the law. In the interest of public safety where offensive materials are found, anyone refusing to consent to personal search will be denied entry.

The making of a recording of a performer’s performance without their prior consent in writing is a criminal offence. Use of cameras and recording equipment is prohibited.

Latecomers may not be admitted until a suitable break but admission cannot always be guaranteed.

Certain events are subject to a ticket outlet handling charge.

Entry Titles cannot be used for promotional purposes unless permitted by the Organiser. Entry Titles may not be resold for more than face value.

Please note that advertised start times of events are subject to change.


Adult content

Please be aware that there may be certain adult or mature content available on the Website. Where there is mature or adult content, individuals who are less than 18 years of age or are not permitted to access such content under the laws of any applicable jurisdiction may not access such content. If we learn that anyone under the age of 18 seeks to conduct a transaction through the Services, we will require verified parental consent, in accordance with the Children's Online Privacy Protection Act of 1998 ("COPPA"). Certain areas of the Website may not be available to children under 18 under any circumstances.


We perform regular backups of the Website and Content and will do our best to ensure completeness and accuracy of these backups. In the event of the hardware failure or data loss we will restore backups automatically to minimize the impact and downtime.

Links to other websites

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services, and content of any other third-parties. You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site websites is at your own risk.


During use of the Website, you may enter into correspondence with or participate in promotions of advertisers or sponsors showing their goods or services through the Website. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. We shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third-party.

Prohibited uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website or its Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Intellectual property rights

This Agreement does not transfer to you any intellectual property owned by Website Operator or third-parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Website Operator. All trademarks, service marks, graphics and logos used in connection with our Website or Services, are trademarks or registered trademarks of Website Operator or Website Operator licensors. Other trademarks, service marks, graphics and logos used in connection with our Website or Services may be the trademarks of other third-parties. Your use of our Website and Services grants you no right or license to reproduce or otherwise use any Website Operator or third-party trademarks.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will Website Operator, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Website Operator has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Website Operator and its affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to Website Operator for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.


You agree to indemnify and hold Website Operator and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website or Services or any willful misconduct on your part.


All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

Dispute resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Balears, Spain without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Spain. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the state and federal courts located in Balears, Spain, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Changes and amendments

We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes. Policy was created with

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services.

Licensing Entry Titles Conditions

Klapster Licensing Entry Titles platform conditions

Klapster fee is 10% on total licensed title price including VAT,IVA or any other sales taxes (any other fees are responsibility of Event Organisers only).

Normal Entry Title SKU
Example 1:
Title price 30.00
Klapster fee included in Title price 3.00
Total Title 27.00 + 3.00 = 30.00
You make 27.00

Example 2:
Title Price 30.00
Klapster Fee on top of Title 3.00
Total Title 30.00 +3.00 = 33.00
You Make 30.00

Reserve Entry Title SKU
Customers reserves/pre-book Titles and pays at door or ticket point Example:
Title price 30.00
Klapster reserve/pre-book fee 3.00
Total reservation 3.00
You make 27.00 at door

-Klapster offer a access control patform services like Licensing Entry Titles therefore Klapster is not resposible for Collecting Right Societies fees if applicable. Such fees are responsibility of Event Organisers only.
- Any Title you purchased from Klapster remains the property of the Event Organiser and is a revocable licence which may be withdrawn and admission refused at any time.
- Klapster pays within 5 days from event closing dates if no Titles disputes arise from customers:
SEPA Bank transfer: no fee
International Bank transfers: Eur 5.00 fee
Paypal transfer: customers pays to Paypal fees of 3.4% +0.35 on transaction total or as agreed between Paypal and Event Organizer

- Klapster 10 % includes the 3.5% + 0.35 credit cards processing fees on the total paid per transaction (ie. Paypal, Braintree gateways, Visa gateways)
- NO-Show Titles Klapster pays 50% of total paid by customer
- PRs are always paid by Event Organisers, club or promoter, never by Klapster.
- Special agreement can be made based on exclusivity and size of event (ie. events with more than 2.000 attendees)

Contact us for special arrangements and list management systems enabling

Contacting us

If you have any questions about this Agreement, please contact us.

This document was last updated on June 30, 2019