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Terms and conditions

General Information

These terms and conditions ("Terms", "Agreement") are an agreement between Website Operator ("Website Operator", "us", "we" or "our") and you ("Event Organizer","User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of the klapster.com website and any of its products or services (collectively, "Website" or "Services").
Klapster is a self service access control and ticketing system and audio/video platform and it is not responsible for events organization and facilitation as well as quality of published events as well as third parties and customers uploaded content of any kind.

COVID-19 Compliance

Klapster.com is COVID-19 traceable tickets regulations compliant. If required by local laws and regulations Event Organizer must use the treaceable ticket functionalities and customers must comply by inserting correct informations. Any false or misleading information is only Customer responsibility. Klapster LTD may relaease such information to Public Officials upon their request.
Klapster is a self service access control and ticketing system and it is not responsible for events organization and facilitation as well as event quality and event COVID-19 compliance.
Please note that all entries may be subject to COVID-19 local regulations. Make sure you comply with local laws and regulations.
The name, email and phone number and all the personal information you provide when you register and purchase a ticket can be shared with local authorities and Event Organizer to comply with Covid-19 traceability regulations

Accounts and membership

You must be at least 13 years of age to use this Website. By using this Website and by agreeing to this Agreement you warrant and represent that you are at least 13 years of age. If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

User content

We do not own any data, information or material ("Content") that you the USER submit on the Website in the course of using the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may monitor Content on the Website submitted or created using our Services by you. Unless specifically permitted by you, your use of the Website does not grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose. But you grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you. Without limiting any of those representations or warranties, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies, copyright policies or is in any way harmful or objectionable.We are NOT resposible in any way for any copyright infrimgment for content you aupload into the platform

Adult content

Please be aware that there may be certain adult or mature content available on the Website. Where there is mature or adult content, individuals who are less than 18 years of age or are not permitted to access such content under the laws of any applicable jurisdiction may not access such content. If we learn that anyone under the age of 18 seeks to conduct a transaction through the Services, we will require verified parental consent, in accordance with the Children's Online Privacy Protection Act of 1998 ("COPPA"). Certain areas of the Website may not be available to children under 18 under any circumstances.

Backups

We perform regular backups of the Website and Content and will do our best to ensure completeness and accuracy of these backups. In the event of the hardware failure or data loss we will restore backups automatically to minimize the impact and downtime.

Links to other websites

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services, and content of any other third-parties. You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site websites is at your own risk.

Advertisements

During use of the Website, you may enter into correspondence with or participate in promotions of advertisers or sponsors showing their goods or services through the Website. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. We shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third-party.

Prohibited uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website or its Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Intellectual property rights

This Agreement does not transfer to you any intellectual property owned by Klapster LTD Website Operator or third-parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Website Operator. All trademarks, service marks, graphics and logos used in connection with our Website or Services, are trademarks or registered trademarks of Website Operator or Website Operator licensors. Other trademarks, service marks, graphics and logos used in connection with our Website or Services may be the trademarks of other third-parties. Your use of our Website and Services grants you no right or license to reproduce or otherwise use any Website Operator or third-party trademarks. Klapter.com platform is a service for content providers therefore it is not resposible for any copyright infrimgment for content such as but without limitations images, audio files, videos and such that are auploaded into the platform by Klapster.com customers

Use of Personal Information

Klapster LTD uses information it collects to provide the services and information you select, to better understand its customers, to provide better products and services, and to assist with site administration, such as with troubleshooting any problems, detecting fraud, resolving disputes, and for any purposes deemed necessary or required by Klapster LTD to enforce the Terms of Use and other terms or conditions applicable to any portion of the site.

We also use this information to send you information about Klapster LTD, or other topics Klapster LTD thinks may be of interest to you, such as product information, offers or updates. As part of its business, Klapster LTD works with authorized partners, such as authorized resellers, to provide you with the services and information. As part of those activities, Klapster LTD may share your information with those authorized entities so that they can directly provide the information or services to you.

The processing of your data is either based on your consent or in case the processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will Klapster LTD Website Operator, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Website Operator has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Website Operator and its affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to Website Operator for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.
(b): any content of any type uploaded into the platform being it under any copyright or not
Klapster is a self service access control and ticketing system and it is not liable for events organization and facilitation as well as event quality and events COVID-19 compliance. (c): there is and will never be any connection among Klapster.com customers in either Business or Consumer mode. Klapster platform possible links between Klapster.com users or customers do no represent any form of agreement between the parties nor form any type of binding relationship. Klapster LTD does not act as mediator among any of its users unless specified and defined in writing.

Indemnification

You agree to indemnify and hold Klapster LTD Website Operator and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website or Services or any willful misconduct on your part.

Severability

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

Customer Assistance

Klapster LTD will provide assistance to customers only on problems and issues concerning the sale and delivery of tickets. Klapster LTD will redirect all inquiries and complains related to event details such as but without limitation event dates and times, event location, additional event information non pertaining to sales of tickets and non inserted or updated in Klapster LTD platform by EVENT ORGANIZER. Event organizer must reply to such inquiries and complaints as soon as possible and in any case before event start. Klapster LTD is not responsible for the communication between Customers and EVENT ORGANIZER.

Entry Titles and Tickets Conditions

Klapster LTD offer an access control patform services like Licensing Entry Titles therefore Klapster LTD is not resposible for Collecting Right Societies fees if applicable. Such fees are responsibility of Event Organisers only.
Any Title you purchased from Klapster LTD remains the property of the Event Organiser and is a revocable licence which may be withdrawn and admission refused at any time.
Klapster LTD is NOT the Organizer of the event but deals with the distribution of tickets on behalf of the Organizer. Consequently, both the type of places and events, experiences, tours and others offered for sale, and the procedures and the amount of reimbursement of the entrance tickets in the event of cancellation of the event, depend exclusively on the Organizer's choices, and are not the responsibility of Klapster LTD.
Entry Titles are issued on behalf of the Organisation responsible for the event and is subject to the following terms and conditions.
In the event of cancellation of the event, failure to comply with the procedures indicated by the Organizer for the reimbursement of the entrance tickets may result in forfeiture of the right to obtain such reimbursement. The Organizer has the right not to reimburse the price component of the admission ticket represented by the presale right.
In NO case the service fees and commissions charged by Klapster LTD will be reimbursed or refunded.
The event may be recorded live for use in the forum of sound recording, television videotapes and other means of audio and audio-visual reproductions, now or to be invented.
The purchaser of this ticket consents to participate in the said recordings and grants all necessary consent for Performers Protection Act.
We regret that tickets cannot be exchanged or refunded after purchase – statutory rights not affected, unless otherwise indicated by event Organizer with official public statement.
None of the promoters, performers, sponsors, venue or ticket outlets shall be responsible in any manner whatsoever for any property loss, destruction or theft which shall be entirely at the Holders own risk save where and to the extent that same arises from breach of contract (not due to an events of unforeseen circumstances) by, or the negligent act or omission of such promoter, performers, sponsors, venue or ticket outlets.
The organisers reserve the right to refuse admittance to the ground or any part of the ground or to remove any person or persons from the grounds for reasons of public safety, overcrowding or otherwise as organisers will have no liability for any damage or loss whether consequential or otherwise save that the organisation will refund to the owner of a valid ticket the face value of the ticket.
The ticketholder is responsible for care of ticket after purchase. Sellers/Agents are not responsible for damage or loss of ticket. Admission by full ticket only – no re-admittance unless by prior arrangement.
The ticketholder assumes all risk of injury and all responsibility for property loss, destruction or theft and releases promoter, performer, sponsor, venue, ticket outlets and their employees from any liability thereafter.
The ticket outlet (Klapster LTD and its sales points) is acting merely as a retailer of this ticket at the request of the promoter and accepts no liability whatsoever for any loss incurred by the purchaser of this ticket if the event does not take place in whole or in part.
Before entering, all patrons will be subject to a search in a manner permissible under the law and checked under local COVID-19 regulations. In the interest of public safety where offensive materials are found and COVID-19 risks are exposed anyone refusing to consent to personal search and COVID-19 checks will be denied entry.
The making of a recording of a performer’s performance without their prior consent in writing is a criminal offence. Use of cameras and recording equipment is prohibited.
Latecomers may not be admitted until a suitable break but admission cannot always be guaranteed.
Certain events are subject to a ticket outlet handling charge.
Entry Titles cannot be used for promotional purposes unless permitted by the Organiser. Entry Titles may not be resold for more than face value. COVID-19 personal tickets cannot be transferred. Personalized tickets cannot be transferred and personal identification ID can be requested at entry.
Please note that advertised start times of events are subject to change.
Please note that all entries may be subject to COVID-19 local regulations. Make sure you comply with local laws and regulations.
BUY YOUR Entry Titles FROM AUTHORISED OUTLETS ONLY; DO NOT SEEK TO GAIN ADMISSION USING A COUNTERFEIT TICKET.
Klapster LTD is not responsible or liable for the quality of published events. Klapster LTD does not facilitates events of any kind but provides the online ticketing service only.

Refunds

The Organizer has the right not to reimburse the price component of the admission ticket represented by the presale right at its sole discretion. Refunds for latecomers cannot be guaranteed. Scanned in tickets cannot be refunded in any case.
ORGANIZER can issue refunds via Klapster.com/Klapster LTD only within 90 (ninety) days from original purchase transaction date for credit card payments and 90 (ninety) days for Paypal payments. After above defined periods ORGANIZER will have to refund customers directly and Klapster.com/Klapster LTD will not be responsible. After 90 days from original event date Klapster.com/Klapster LTD will pay ORGANIZER in full and all disputes and/or refund requests will be deemed of sole responsibility of ORGANIZER.
Refunded tickets are not valid for event admission.
If disputes arise after such periods Klapster.com/Klapster LTD will not in any case be resposible for such refunds or disputes on behalf of ORGANIZER.
Customers and ticket holders will be referred to the ORGANIZER via the contacts on file from ORGANIZER itself.
The service or pre-sale fees and commissions charged by Klapster LTD will NOT be reimbursed or refunded under any circumstances.

Tours and experience cancellations

Customers could receive the tour or experience ticket refund net of bank or credit card transaction fees or credit with 24 hours notice of operator/organizer cancellation.
Customers could also receive the tour or experience ticket refund net of bank or credit card transaction fees or credit in the event of operator /organizer cancellation due to adverse weather conditions or other unforeseen circumstances.
If you do not show up, you will be charged the full price.

Dispute resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of United Kingdom without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of United Kingdom. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the state and federal courts located in United Kingdom, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Changes and amendments

We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes. Policy was created with

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services.

Contacting us

If you have any questions please contact us.

Klapster LTD
71-75 Shelton Street
London
WC2H 9JQ
UNITED KINGDOM

This document was last updated on May 30, 2020